Repair Module for NOX POS #
Repair module for NOX POS helps with complete repair service management of electronic goods like Cellphones, Computers, Desktops, Tablets, Television, Watch, Wireless devices, Printers, Electronic instruments, and many more similar devices which you can imagine!
Feature in Repair Module: #
- Repair job sheet and assign it to the technician.
- Configurable repair status with color code for easy identification
- Manage Devices (like Mobile, Computer, Tablets, etc)
- Manage Device models
- Configurable checklist for device models
– Add products (spare parts) & services as per device models.
– Assign repair to a technician (service staff)
– Manage repair with a due date, completed on, status, brands, device, device models, serial number, repair checklist, defect,
– Many more feature releasing …
Job Sheet: #
To accept the device for repair from a customer, a job sheet is created. A job sheet contains all information related to a particular repair job.
Job Sheet is a page of instruction to help the technician in performing the repair.
To add a new job sheet:
- Select Business Location, customer
- Service type: carry-in, pickup, or on-site. With pickup or onsite, the address has to be entered
- Select Brand, Device, Device Model, based on this a pre-repair checklist will be shown.
- Enter the serial number or IMEI, Password/Pattern Lock
- Product Configuration, Reported problem, condition of the product can be selected or new can be entered. You can pre-define some of this for selection as described in the next section.
- Similarly, you can select other fields.
- Assign Operator/Technician: Operator & Technician are service staff. To Create service staff in add/edit role give the Service staff permission.
Job Sheet Notification: #
For sending notifications for job sheets, enable the required notification type while creating/editing a job sheet.
Also, make sure to add the template for notification in the repair settings -> Status. [if the template is blank, notification is not sent]
